How it works.
From hello to running: five steps, no surprises.
Hello
20 minutes on a call. You talk, we ask questions.
The check
Three days in the code, the infrastructure and the workflows.
An offer on one page
What we do, what it costs, when it is done.
Get going
Two-week rhythm. After each cycle you see the result live.
Stay on it
Maintenance keeps running. One report a month, one number for emergencies.
What we need from you
Not much — but reliably. Without these three things it gets slow for both sides.
One person who decides
Someone allowed to answer questions and set priorities. An hour a week is enough.
Access
Code, servers, domains, accounts. If something is missing we will hunt for it together — that is normal.
Honesty about the budget
Tell us the range. Then we plan inside it, instead of offering you something that was never going to happen.
Response times
What we commit to once maintenance is running.
- Everything is down
- Response within 4 hours (Mon–Fri, 8–18)
- Something important is stuck
- Response the next working day
- Small things & questions
- Within two working days
- Planned work
- Scheduled by arrangement, at least a week ahead
What you will never hear from us
- “That is just how it grew.”
- “Impossible to say right now.”
- “We need a meeting about the meeting first.”